ADB Press Release

ADB TOPS CUSTOMER SERVICE RANKINGS

ADB TOPS CUSTOMER SERVICE RANKINGS

Agricultural Development Bank limited (ADB) has been named the bank with the best customer service in the latest survey by the research wing of consulting firm, Nest of Ideas.

The survey dubbed Customer First sampled the experiences of 2000 customers of various banks in a period of one year (October 1, 2014- October 9, 2015) and in all 27 banks and 22 savings and loans companies were ranked. 

It centered on timeliness of transactions, customer service activities and whether employees were smart, courteous and knowledgeable.
ADB shot up to the 1st position after being ranked average in the same survey last year.
According to the Executive Head of Retail Banking at ADB, Mr.  Alfred Nene Akotiah the results was a reflection of the bank’s determination to put the customer first in all its activities.

“We are happy to be ranked as the best bank in customer service for 2015 by our own customers, this forms part of our values as a bank and we wish to assure our customers of more innovations and higher improved services in all our 78 branches nationwide,” he said.

The bank recently won two awards in the 14th Ghana Banking Awards 2015 namely best bank in Agricultural, Forestry & Fishing and also first runner up in Product Innovation.
    

ISSUED BY THE COMMUNICATIONS UNIT
AGRICULTURAL DVELOPMENT BANK LIMITED

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